Insights to Make Better Decisions. Power to Take Action.
Customer Engagement Platform
Immediate, User-Friendly Access to Your System Information
With a new user interface and enhanced dashboards, this intuitive customer engagement platform enables you to prioritize account and alarm data based on your preferences. The most important items requiring your action are displayed first.
Saving You Time by Streamlining Functionality
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Ease of Management
Data is now presented in new ways, helping you quickly make decisions. Efficiently manage account needs, settings and more.
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Improved Visibility
Gain insight into your security, fire and life safety systems across all your locations in real-time, whether you have one site or thousands.
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Documentation and Reporting
Use a single platform to document incident evidence and manage system test results, alarm history, open/close reporting and more.
Manage Most Account Needs Remotely and Without Placing a Phone Call
Service, Installation and Inspections
- Submit service requests online
- View service history and technician resolution notes
- View real-time service call status
- Manage service and installation work*
- View service, installation and inspection reports
Account Management
- Place system on test and view test event history
- Update billing info and pay invoices online
- View and update system schedules
- Update your contact list and keypad codes*
- Arm and disarm your system remotely†
*Some services may require additional charges.
†Feature only available with compatible systems.
Powered by Experience. Driven by Excellence.™
You can rely on us to be your One Ideal Partner for integrated security, fire, life safety and guarding solutions, backed by our national strength, local knowledge and innovative approach to help protect your people, property and assets.
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Trusted Experts
Benefit from decades of enterprise-level experience and custom designs from qualified experts.
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Service and Install Excellence
Save time and maximize convenience with in-standard installs, virtual service calls and first-day resolution.
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Faster Alarm Response Technology™
Quickly respond to incidents from your mobile device to help reduce false alarms and improve emergency response times.
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Immediate Insights and Action™
Gain insights and the power to take action on your security program with our customer engagement platform
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